Delivery policy

Happitos provides IT services only — websites, software, infrastructure and AI tools. Everything is delivered electronically over the internet. There is no physical product, and nothing is shipped by courier or post.

1. How delivery works

• Websites and software: delivered by deployment to your domain or hosting account, with source files and access credentials handed over by email or a shared drive link.
• IT infrastructure and support: delivered as configuration changes to your hosting, domain and email systems, confirmed by email once complete.
• AI tools and chatbots: delivered as an integration into your existing product or site, plus handover documentation and source code.

2. Delivery timeline

Timelines are agreed in the written scope note for each project. As a general guide, website builds are delivered in 2–4 weeks and custom software in 4–8 weeks from the scope call, depending on complexity. Monthly retainer work (Site Care, Growth Retainer) is ongoing and delivered continuously through the billing period.

3. What you receive

On completion, you receive the live, deployed deliverable, the underlying source code or configuration, and any handover documentation needed to operate it. Where relevant, admin access and logins are transferred to you.

4. Delays

Delivery dates depend on timely content, feedback and access from you. If a delay on your side pushes the timeline, we will let you know the revised date as soon as it's clear.

5. Contact

Questions about the delivery of your project can be sent to [email protected] or +91 78000 00868.